FAQs

What materials are your jewelry pieces made of?

All our jewelry is made in 925 sterling silver with an 18k gold plating!

We are committed to providing you with pieces that exude timeless elegance and are built to last for years to come.

Is your jewelry hypoallergenic?

Yes, all our pieces are made from hypoallergenic materials to ensure they are safe for sensitive skin.

Are your products ethically produced?

Yes, we are committed to ethical sourcing practices and the responsible procurement of materials for our jewelry pieces.

Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all orders.

How do I track my order?

To track your order, we will send you an email with all the required information. You may then log on to verify the order status of your shipment while tracking if it's shipped or not as well as can get the access to know where it reached if it's shipped.

What's your return policy?

Returns

Didn't love the sparkle? Send it back to us for a refund.

Please initiate the return within 30 days of receiving by contacting us at contact@maunastudio.com. Include the item(s) you want to return and the reason for the return.

Once the return is approved, please ship back the unworn item(s) in their original packaging within 5 days. Please include all shipping materials (tissue paper, jewelry box, pouch, care cards) to receive the full refund. Mauna Studio reserves the right to refuse returns that are damaged or show signs of wear.

Mauna Studio does not provide return labels.

Mauna Studio reserves the right to process a 10% restocking fee for a return if the return policy is not read & understood. We do not accept returns on sale items or gift cards.

Can I make an exchange?

Need a difference size or a totally different item?

Beyond the 30 day return timeframe? But within 60 days of the delivery date?

Send back your unworn item(s) & we'll exchange for the item you are wanting or we'll issue an online gift card to be used at your convenience! we reserves the right to refuse exchanges that are damaged or show signs of wear.

Is shopping at Mauna Studio secure?

We care about you so we work with genuine systems and trustworthy partners such Secure Socket Layer (SSL) to ensure the safety and security of all the information shared by our valuable customers.