Lulu Pearl Necklace & Earrings

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@maunastudio.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@maunastudio.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@maunastudio.com.

Orders are processed within 2 business days of purchase, but may be subject to delay during sale periods and new drops. USPS standard shipping takes approximately 2-7 business days for domestic deliveries.

MAUNA STUDIO offers free shipping on orders over $99. Standard international shipping takes approximately 7-21 business days for international deliveries. There are options available for expedited shipping at checkout.

All shipping costs are non-refundable.

We are not responsible for customs or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.

If billing and shipping addresses are provided in a language other than English, your order will be subject to a delay or cancellation.

For any further questions, please email: contact@maunastudio.com

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. However, we will do our best to send your package as soon as possible.

Lost or Stolen Packages

If a package is lost or damaged in transit, please file a claim within 20 days of the last shipping update. After 20 days, the request will be denied.